Welcome to Roam2Rescue. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

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Shipping & Digital Delivery Policy

Digital Products

Our Quick Entry Packs, phone wallpapers, PDF guides, pet planner, and coloring book are digital products. These products are delivered electronically; no physical items are shipped, and no shipping charge applies to digital-only orders.

Download links are provided after checkout and by email once payment is confirmed. Please enter your email address carefully at checkout and check your spam or junk folder if you do not see your download email.

If your download is missing or you cannot open a file, email roam2rescue@gmail.com with your order number and the email address used at checkout.

For orders containing both digital products and physical merchandise, digital files are delivered separately from the physical shipment.

Physical Merchandise: Processing Time

Our physical merchandise is made to order through our fulfillment partners.

Processing typically takes 2–7 business days before shipment. Processing may take longer during holidays, promotions, or periods of high demand.

Estimated Shipping Times

The following estimates apply after processing:

United States

• Standard shipping: approximately 3–7 business days.

• Expedited shipping, when offered at checkout: approximately 2–4 business days.

International destinations, where available

• Standard international shipping: approximately 7–21 business days.

Available destinations and shipping methods are shown at checkout. Delivery times are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.

Shipping Rates

Shipping charges for physical merchandise are calculated at checkout based on the delivery address, items ordered, and available shipping method.

Any free-shipping promotion will be clearly identified when offered.

Order Tracking

Once your physical order ships, you will receive tracking information by email. Digital products do not receive package-tracking numbers.

If you have not received tracking information after the estimated processing period, contact roam2rescue@gmail.com with your order number.

Incorrect Shipping Addresses

Please verify your shipping address before completing your order.

If you notice an error, contact us immediately. We will do our best to help before production or shipment, but address changes cannot be guaranteed.

If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply to reship it. Refunds are not guaranteed for orders returned because of address errors.

Damaged or Lost Packages

For a damaged, defective, or incorrect item, contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos.

For a package that appears lost in transit, contact us within 30 days after the estimated delivery date.

We will review the issue with our fulfillment or shipping partners. If confirmed, we will provide a replacement or refund as described in our Return & Refund Policy.

International Duties & Taxes

International customers may be responsible for customs fees, import duties, or taxes assessed by their country. Unless expressly included at checkout, these charges are not included in product prices or shipping charges.

Questions?

Email roam2rescue@gmail.com with your order number so we can help.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.