FAQs
Orders, downloads & giving back
How long does it take to receive my order?
Digital Quick Entry Packs and PDF products do not ship. Your download links are provided after checkout and by email once payment is confirmed. Physical merchandise is made to order: processing typically takes 2–7 business days, followed by approximately 3–7 business days for standard U.S. shipping. See our shipping policy for details.
What type of products do you offer?
We offer animal-inspired apparel, accessories, gifts, and digital products, including phone wallpapers, guides, a pet planner, and a coloring book. Check each product listing for exactly what is included.
How do I choose the right size?
Each product page includes a detailed size guide to help you select the best fit. Our apparel generally features a comfortable unisex fit. If you prefer a more relaxed style, consider sizing up. If you like a slimmer fit, compare measurements before ordering.
What if there is an issue with my order?
We want you to love your purchase. If your item arrives damaged, misprinted, defective, or incorrect, please contact us as soon as possible with your order details and photos if needed. We’ll review the issue quickly and work to provide a solution.
Can I track my order?
Physical orders receive tracking information after shipment. Digital products use download links rather than package tracking. If you need help, email roam2rescue@gmail.com with your order number.
How Roam2Rescue Gives Back
Your purchases help Roam2Rescue support animals in need. Visit our Giving Back page to see organizations we have donated to. Donations are made independently; listing an organization does not imply a partnership, sponsorship, or endorsement. The list recognizes donations already made and does not promise a portion of each purchase to a particular organization.