Refund policy
Return & Refund Policy
At Roam2Rescue.com, many of our products are made to order. Because of that, we do not accept general returns or exchanges unless an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at Roam2Rescue@gmail.com. Please include your order number, a description of the issue, and clear photos.
If the issue is confirmed, we will, at our discretion:
- send a replacement at no additional cost, or
- issue a refund to your original payment method.
In most cases, you will not be required to return the item.
Lost in Transit
If your order is lost in transit, contact us within 30 days after the estimated delivery date. If the issue is confirmed, we may offer a replacement or refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Roam2Rescue@gmail.com.
Returns We Do Not Accept
Because our products are made to order, we do not accept returns or exchanges for:
- wrong size
- wrong color
- ordering the wrong item or variant
- change of mind
- buyer’s remorse
Please review all product details and sizing information carefully before placing your order.
Wrong Address / Undeliverable Orders
If the shipping address entered at checkout is incorrect or incomplete and the package is returned as undeliverable, we may be able to reship the order to an updated address, but additional shipping charges may apply. Refunds are not guaranteed for orders returned due to address errors.
Unclaimed or Refused Shipments
If a package is refused, unclaimed, or returned due to delivery or customs issues not caused by us, refunds are generally not available. Reshipment may be possible at the customer’s expense.
Non-Returnable Items
Some items may be final sale or non-returnable for hygiene, customization, or product-specific reasons, unless they arrive damaged, defective, or incorrect.
Contact Us
To report an issue, contact:
Roam2Rescue@gmail.com
Please include:
- your full name
- your order number
- a description of the issue
- photos, if applicable
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.