Refund policy
Return & Refund Policy
30-Day Fit Guarantee. We know buying apparel online is a gamble on sizing — especially unisex fits. If your item doesn't fit right, we'll exchange it. No arguments, no restocking fee.
Size & Fit Exchanges
If your item doesn't fit, contact us within 30 days of delivery at Roam2Rescue@gmail.com with your order number and the size you'd like instead.
- We'll send you a return address and a replacement in your new size at no additional product cost.
- You cover return shipping on the original item; we cover shipping the replacement out to you.
- Items must be unworn, unwashed, and in original condition with tags attached.
- One exchange per item.
Exchanges are available on all apparel. Drinkware, mugs, hats and other accessories are covered under the damaged/defective terms below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at Roam2Rescue@gmail.com. Include your order number, a description of the issue, and clear photos.
If confirmed, we will, at our discretion: send a replacement at no additional cost, or issue a full refund to your original payment method. In these cases you will not be required to return the item, and you will not pay any shipping.
Lost in Transit
If your order is lost in transit, contact us within 30 days after the estimated delivery date. If confirmed, we'll send a replacement or issue a refund.
Refunds
We'll notify you once your return has been received and inspected, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at Roam2Rescue@gmail.com.
What We Can't Accept
Because our products are made to order, we're unable to accept returns or exchanges for: change of mind or buyer's remorse after 30 days; items that have been worn, washed, altered, or damaged after delivery; items returned without contacting us first.
Wrong Address / Undeliverable Orders
If the shipping address entered at checkout is incorrect or incomplete and the package is returned as undeliverable, we can usually reship to a corrected address, though additional shipping charges may apply. Refunds are not guaranteed for orders returned due to address errors.
Unclaimed or Refused Shipments
If a package is refused, unclaimed, or returned due to delivery or customs issues not caused by us, refunds are generally not available. Reshipment may be possible at the customer's expense.
How to Start a Return or Exchange
Email Roam2Rescue@gmail.com with your full name, your order number, what you'd like (exchange size, replacement, or refund), and photos if the item arrived damaged or incorrect.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.