Return & Refund Policy

30-Day Fit Guarantee for Apparel

We want you to feel comfortable in your Roam2Rescue apparel. If your item does not fit, contact roam2rescue@gmail.com within 30 days of delivery with your order number and the size you would like instead.

• One size exchange is available per apparel item.

• Items must be unworn, unwashed, unaltered, and in their original condition, with tags attached where applicable.

• You cover return shipping for the original item.

• We cover the replacement item’s outbound shipping.

• There is no additional product charge or restocking fee for the size exchange.

Please contact us before returning anything. We will provide the correct return address and instructions.

This fit guarantee applies to apparel. Hats, drinkware, and other accessories are covered by the damaged, defective, or incorrect-item terms below.

Digital Products & Download Support

Quick Entry Packs, phone wallpapers, PDF guides, pet planners, and coloring books are delivered electronically and do not require a physical return.

If your download is missing, inaccessible, defective, or different from what you ordered, contact roam2rescue@gmail.com within 30 days of purchase. Include your order number, the email address used at checkout, and a description of the problem.

We will review the issue and help restore access, provide the correct file, or determine an appropriate refund or other resolution.

Apparel sizing requirements and physical-return instructions do not apply to digital files.

Damaged, Defective, or Incorrect Physical Items

Contact roam2rescue@gmail.com within 30 days of delivery if your order arrives damaged, defective, misprinted, or incorrect.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the item and the problem.

If the issue is confirmed, we will, at our discretion, provide a replacement at no additional cost or issue a full refund to your original payment method.

You will not be required to pay return shipping for a confirmed damaged, defective, or incorrect item.

Packages Lost in Transit

If your package appears lost in transit, contact roam2rescue@gmail.com within 30 days after the estimated delivery date.

We will review the shipment with our fulfillment or shipping partners. If the loss is confirmed, we will provide a replacement or refund.

Return Conditions

Because our physical merchandise is made to order, we cannot accept returns or exchanges for:

• Change of mind or buyer’s remorse after 30 days.

• Items that have been worn, washed, altered, or damaged after delivery.

• Items returned without contacting us first.

Please contact us before sending an item back so we can review your request and provide instructions.

Incorrect Addresses & Undeliverable Orders

Please check your shipping address carefully at checkout.

If a package is returned because the address provided was incorrect or incomplete, we may be able to reship it to a corrected address. Additional shipping charges may apply.

Refunds are not guaranteed for orders returned because of address errors.

Unclaimed or Refused Shipments

If a package is refused, unclaimed, or returned because of delivery or customs issues not caused by us, refunds are generally unavailable. Reshipment may be possible at the customer’s expense.

Approved Refunds

We will notify you when your refund request has been reviewed. If a physical return is required, we will also notify you after it has been received and inspected.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since we approved your refund, contact roam2rescue@gmail.com.

Sweepstakes Entries

Sweepstakes eligibility and entry handling are governed by the Official Rules. Nothing in this policy changes those rules or guarantees that entries associated with a refunded or canceled purchase will remain valid.

How to Request Help

Email roam2rescue@gmail.com with your order number, the email address used at checkout, and the assistance you need.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.