Privacy policy

This Privacy Policy describes how Roam2Rescue ("Roam2Rescue," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use the services of, or make a purchase from roam2rescue.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce our terms and conditions, and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information, including your username, password, and security questions
Shopping information, including the items you view, put in your cart, or add to your wishlist
Customer support information, including the information you choose to include in communications with us, such as when sending a message through the Services

Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services ("Usage Data"). This Usage Data includes information about how you access and use our Site and account, such as device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

We use cookies, web beacons, pixels, and other tracking technologies to collect this Usage Data. This includes cookies and similar technologies that help keep track of items you have placed in your shopping cart, including when you have not completed your purchase ("cart abandonment"). Specifically, Roam2Rescue's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send you cart reminder messages, including by email and text message, and to help us understand how our Site is used so we can improve it.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, and billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you
When you visit our Site, open or click on emails we send you, or interact with our Site or Services, we, or our third-party partners, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties or for third parties' own collection, use, or disclosure practices.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, and facilitate returns and exchanges.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message (SMS), or postal mail, and to show you advertisements for products or services on other websites and applications.
Text Message / SMS Marketing. If you opt in to receive text messages from us, we use your phone number and related information to send you marketing messages, promotional offers, order and shipping updates, and cart reminder messages, including abandoned cart reminders as described above. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying "STOP" to any message you receive from us, or by contacting us as described in the "Contact Us" section below. For help, reply "HELP" or contact us directly.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and to protect the rights, property, and safety of our customers, ourselves, and others.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

COOKIES AND ABANDONED CART TRACKING

Like many websites, we use cookies and similar technologies on our Site. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information. We use cookies to keep our Site functioning, to make it more secure, to provide a better experience, and to understand how our Site performs and analyze what works and where we can improve.

As noted above, we specifically use cookies and similar tools to identify when a shopping cart has been created but a purchase has not been completed ("abandoned cart"). If you have provided us with your phone number and consented to receive text messages, we may use this cookie-based information to send you a text message reminding you about the items left in your cart.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your experience using our Site, for example, some features may not work as intended.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in the event of a business transaction such as a merger, sale, or asset transfer, as described below.

Specifically, we may share your personal information with:

Vendors and third parties who perform services on our behalf, such as IT and website management, payment processing, order fulfillment, shipping, marketing (including email and SMS marketing platforms), and customer support
Business and marketing partners to provide marketing services and advertise to you
Shopify, our e-commerce platform provider
Other users, if you interact with public areas of the Services

Third-Party Data Sharing Exclusion for Text Message Opt-In Data

We do not sell, rent, or share your text message originator opt-in data or consent to receive text messages with any third parties for their own marketing or promotional purposes. This means that if we otherwise disclose personal information to non-affiliated third parties as described above, that disclosure excludes your text messaging originator opt-in data and consent — this information will not be shared with any third parties for marketing or promotional purposes.

We may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We may share information in the context of a business transaction, such as a merger, sale of company assets or stock, financing, or acquisition of all or part of our business.

LOCATION TRACKING AND LOCATION-BASED SERVICES

We and our service providers may collect general location information, such as the geographic location inferred from your IP address (for example, your city, state, or country). We use this general location information to help provide accurate shipping and tax calculations, to comply with legal requirements, to help prevent fraud, and to improve and personalize the Services. We do not collect precise, device-level GPS location data from your mobile device unless you separately grant that permission through a specific feature that requests it, and we do not currently use precise location data for text message or location-based marketing purposes. If this changes, we will update this Privacy Policy to describe how that data is collected and for what purpose it is used, and will obtain any consent required by law.

THIRD-PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, and are not responsible for the practices employed by any linked sites.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the information below to request that the information be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement commercially reasonable technical, administrative, and organizational measures designed to protect the personal information we collect, both online and offline, from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. No security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

We retain your personal information only for as long as necessary to provide the Services to you and fulfill the purposes described in this Privacy Policy, or for other legitimate business purposes such as resolving disputes, safety and security concerns, or complying with our legal obligations.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights described below in relation to your personal information, subject to applicable law. These rights may include the right to access, correct, delete, or port your personal information, to withdraw your consent, to opt out of certain sales, sharing, or targeted advertising, and to not be discriminated against for exercising any of these rights.

You may exercise any of these rights by contacting us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to lodge your complaint with your local data protection authority.

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of the rights available to you, please contact us at:

Roam2Rescue Email: Roam2Rescue@gmail.com Website: https://roam2rescue.com or contact us at Roam2Rescue, 3409 N 7th Ave, Ste C109 Unit 387, Phoenix AZ 85013, United States.